Security

Desjardins Securities adheres to the most rigorous standards of privacy and security. All precautions are taken in order to protect transactions and information exchanged on the secured site.

What level of security is offered the Desjardins Securities websites?

Desjardins Securities applies the highest standards of security currently used in the industry in order to safeguard all information and transactions. All outgoing data are governed by the provisions of the Act respecting the Protection of Personal Information in the Private Sector.

All operations carried out during a session on the secure site are encrypted in order to ensure confidentiality during the exchange between our servers and your computer's web browser.

Information is protected by Verisign 128-bit SSL encryption certificates. Verisign is a leader in the protection of information on the Internet. Secure pages on Desjardins Securities sites are accessible only if you are using a web browser that permits the use of the 128-bit SSL security protocol.

SSL stands for Secure Sockets Layer. This protocol permits the encryption of exchanged data and the authentication of the server. It ensures that only authorized users can read your personal data. This way, your transactions are protected by a robust encryption system.

Which browsers are equipped with 128-bit encryption?

Microsoft Edge 25.0 or later versions. - External link. This link will open in a new window.
Mozilla Firefox 61.0 or later versions. - External link. This link will open in a new window.

How to determine if you are on a secure site

Check the site address. It should start with [https://|https:]. The "s" indicates that the site is secure. There will be a padlock icon on the status bar of your browser.
In Edge, click the padlock icon adjacent to the address bar to display the website administrator, the security certificate and to verify the level of encryption: Click the padlock icon, then the Certificate link underneath to see the security certificate.
If you are on a secure site which starts with https:// but you do not see the padlock, click the Compatibility View button adjacent to the address bar to display the padlock.

Are online forms and requests secure?

Yes. Once completed, the forms that you transmit electronically are secure and none of the information on these forms can be intercepted by a third party.

Is electronic mail (email) secure?

No. Messages sent by electronic mail are not secure during their transmission. Therefore, it is important not to include any personal or confidential information in your outgoing emails.

Furthermore, your incoming email can be opened and read by others if you do not take the necessary precautions. To avoid this, you should obtain an email address that is linked to a mailbox that requires a password that only you would know.

How to maximize the security of your information

Be sure to "log out" when you want to exit a secure site.
Be sure to use the suggested versions of web browsers.
Do not choose a password that is easily guessed.
Choose a password of 6 to 12 characters composed of letters and numbers.
Do not disclose your password to anyone.
Do not save your password in your computer's memory.
Change your password regularly.
Clear (or erase) your browser's cache at the end of each session. This will prevent others from accessing your information when you are away from your workstation.

Security Tips & Fraud Prevention

Maintaining your account's security is our top priority. To supplement our security measures, there are certain steps that you should take to help protect your account from fraud.

Passwords

Never share your password: If you believe someone has learned your password, please change it immediately.
Create a secure password: Your password must be 6 to 64 characters long and contain at least one number, one uppercase and one lowercase letter. Special characters, punctuation and spaces are accepted but not required. Avoid choosing obvious words or dates such as a nickname or your birth date.
Keep your password unique: Don't use the same password for Desjardins Securities and other online services such as your bank access. Using the same password for multiple websites increases the probability that someone could learn your password and gain access to your account.

Secure emails

Look for a personal Greeting: Desjardins Securities will never send an email with the greeting "Dear Client" or "Dear Member." Authentic emails will address you by your first and last name or the business name associated with your account.
Don't share personal information via email: We will never ask you to enter your password or financial information within an email or send such information by email.
Don't download attachments: Desjardins Securities will never send you an attachment or software update to install on your computer.

Fraudulent Emails (Phishing):

Phishing is a technique used with the intent of obtaining sensitive information from the victims (password, credit card number, date of birth, etc.) by letting them think that they are communicating with a trustworthy third party (bank, administration, etc.).

Please do not reply to an email requesting, for example, an update of your personal information. This type of email is fraudulent.

You can forward the email to the following address to inform VMD of the fraud attempt: protection@desjardins.com

Additional Resources

"Prevent Fraud - External link. This link will open in a new window.", published by the Autorité des marchés financiers.

A number of websites provide further information on internet security and safe surfing. Your internet service provider's website can be a good resource. If you use a Windows based operating system, you may also wish to visit Microsoft's Security page: http://www.microsoft.com/security/ - External link. This link will open in a new window.