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Unclaimed Property

At Desjardins Securities Inc., we make reasonable efforts to locate and notify owners of unclaimed property in our possession, including but not limited to:

  • contacting the owner at his or her last known address;
  • locating the owner using a local telephone directory or the Canada 411 online directory assistance service;
  • using online search tools.

What is unclaimed property?

Due or payable amounts, cash, securities (i.e. stocks, bonds, mutual funds) or other property held in client accounts become unclaimed property in certain circumstances, including:

  • when written communications with clients are returned to Desjardins Securities Inc. marked "undeliverable";
  • when no claims or transactions have been made nor instructions given in respect of the property for a period of time established by legislation;
  • when certain periods of time established by provincial laws expire.

In these circumstances, and after reasonable efforts have been made to find and notify the owners of this property, it is deemed to be unclaimed.

Questions or comments

In Quebec, unclaimed property must be delivered to Revenu Québec, which administers unclaimed property and keeps a public register of this property. For more information, please go to the Revenu Québec Website - External link. This link will open in a new window..

In New-Brunswick, unclaimed property must be delivered to the Financial and Consumer Services Commission (FCNB) which administers unclaimed property and keeps a public register of this property for the residents of that province. For more information, please go to the FCNB Website - External link. This link will open in a new window..

In Alberta, unclaimed property must be delivered to the Tax and Revenue Administration (TRA), which administers unclaimed property and keeps a public register of this property for the residents of that province. For more information, please go to the TRA website - External link. This link will open in a new window..

For residents of other Canadian provinces, if you believe that Desjardins Securities Inc. holds unclaimed property of which you are the owner, or for any question concerning unclaimed property, we invite you to contact us at:

Our wealth managers and our branches

To contact a Wealth Manager or to visit one of our branches to learn more about all the services we offer.

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Assistance

For any question concerning your access to the secure site, dial 1-866-557-1414 from Monday to Friday between 8 a.m. and 5 p.m.

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